TED External Announcement – COVID-19 Response
Last updated: April 20, 2020
Dear Valued Customer,
We remain committed to preventing and slowing the spread of COVID-19 while continuing to serve as an essential service in our communities. Your well-being is not only our priority, it is our mission. We want you to feel as safe as possible and to know that the health of our customers, employees, and communities is our top priority.
Our employees have been informed and trained on all the safety guidelines from the Health Canada, the World Health Organization and provincial health authorities for daily sanitization protocols and social distancing to minimize close contact between you and anyone in our stores by closing down our retail showrooms to all customers. However, we still service our walk-in customers to the best of our ability.
As we navigate through this period of heightened awareness we are taking a series of precautionary steps in our business. The TED Group is working diligently to stay on top of recommendations and guidelines set out by the World Health Organization (WHO) and the Government of Canada. Here’s what we’re doing:
Sanitizing of Surfaces
We are reinforcing vigorous cleaning and sanitizing of surfaces across the store including, but not limited to, door/handles, bathroom surfaces, counter tops, and debit machines. In addition, we are making sure all the products leave the premises with Disinfecting Wipes.
Limiting Cash Orders
We will be limiting the cash payment option for all orders. Contactless payment options are now available to all locations, and it allows all users to reduce contact with surfaces known to aid in the spread of COVID-19.
Protecting Our Community
We are reinforcing our strict operating procedures including our long-standing policy of not letting employees work while sick. Employees who have traveled to high-risk areas will be required to “self-quarantine” for 14 days upon their return to Canada (per CDC recommendations).
Serving Our Customers
We also ask that if you are feeling unwell, even if it feels like a cough or cold, or if you’ve recently returned from travelling to a high risk area, to please place your order via phone, email, or Online Messenger. Here are the contact details:
If you are a Rondex Customer:
- Rondex Customer Service Hotline: 1-877-RONDEX2
- Rondex Customer Service Email: firstname.lastname@example.org
- Rondex Online Messenger: https://rondex.ca
If you are a Canada Car Color (CCC) Customer:
- CCC Customer Service Hotline: 1-855-902-6567
- CCC Customer Service Email: email@example.com
- CCC Online Messenger: https://canadacarcolor.ca/
If you are a Can-West customer:
- CanWest Customer Service Hotline: 204-229-5524
- CanWest Customer Service Email: firstname.lastname@example.org
We take an active role in the communities we operate in — that’s why we will support local public health authorities in their response to confirmed cases and exposure risks of COVID-19. For the latest recommendations and guidelines, please visit the Canada’s Covid-19 Outbreak update and the Government of Canada.
We’re continuing to monitor developments closely and are following the guidance of public health authorities. As the situation changes, we’ll change with them and keep you informed. Thank you for your understanding, loyalty, and support.