Collision Repair Customer Service Training Seminar in Winnipeg on Jan 30, 2016

January 11, 2016 by rondex

We are excited to announce a training seminar specific for Collision Repair Customer Service Representatives (CSR), brought to us by Axalta Coating Systems.

This seminar will be taught using a professional student guided learning model. This will be highly interactive, and very hands-on to keep attendees engaged with the specific exercises related to the vehicle collision industry.

This seminar will focuses on key elements to exceeding the expectations of the end-customer and reinforcing a customer-care culture.

Seminar Details:
When: Saturday, January 30th, 2016
Where: Delta Winnipeg Hotel 350 St. Mary Avenue
Length: Full Day 8:00am – 5:00pm
Cost: $299/attendee

Who Should Attend:

  • Customer Service Representatives
  • Estimators
  • Repair Planners
  • General Managers (help improve coaching)

How to Register:

Contact Darrin Jorowski
(204) 232-4841

Pre-Seminar Assignment
To make the exercises and KPI calculations performed during the CSR course
realistic, we like to use information specific to your collision repair center.

We ask that you bring the following information for use during the course:

  • A recent CSI report
  • A closed Master RO File, including all of the RO associated notes, for an insurance claim where the vehicle had frame damage and was delivered back to the customer
  • The following financial information:
        1. Estimate traffic $ per month
        2. The percent of total traffic that are customer-pay jobs
        3. Customer-pay closing ratio
        4. Customer-pay $ per month
        5. Desired monthly sales improvement
        6. Overall closing ratio
        7. Sales dollars per month

The role of the the CSR is crucial for driving your business forward. Let’s develop their skills to improve their in-process communication with customers, and their closing ratio through an unsold estimate follow-up process. If this is an investment that you would like to make, connect with Darrin Jorowski today to get registered.

We're on Instagram

@rondexautobodysupplies

What’s in your toolbox?
—
@rondexautobodysupplies
—
#3mcollision #repair #canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #3MPPS #3MPPS2 #3Mcollision #collisionrepair #paintjob #boothlife #3Mppscups #autobodywork #autobodyrepair #refinisher #refinishkulture #refinishfamily #spraygun #winnipeg #toronto #repairtool #carrepair #victoria #since1972 #3mautomotive Be sure to take advantage of our mid-year 3M Promotion and SAVE BIG on all of your favorite 3M products! Ask your local RONDEX Sales Representative for more information!
—
@rondexautobodysupplies
—
#3mcollision #repair #canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #3MPPS #3MPPS2 #3Mcollision #collisionrepair #paintjob #boothlife #3Mppscups #autobodywork #autobodyrepair #refinisher #refinishkulture #refinishfamily #spraygun #winnipeg #carshop #repairtool #carrepair #victoria #since1972 An organized shop is a productive shop. Have a great weekend, everyone! #3MPPS
—
@rondexautobodysupplies
—
#3mcollision #repair #longweekend #labourday #canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #3MPPS #3MPPS2 #3Mcollision #collisionrepair #paintjob #boothlife #3Mppscups #autobodywork #autobodyrepair #refinisher #refinishkulture #refinishfamily #spraygun #winnipeg #vernon #salmonarm #carrepair #victoria #since1972 Rondex has offiaclly expanded into the Interior of British Columbia through a strategic partnership with NBR Distributors. This will show our commitment to delivering a much wider range of products and services to all existing NBR and Rondex customers throughout British Columbia.
—
Follow us on IG - @rondexautobodysupplies
—
#canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #localbusiness  #3Mcollision #paintjob #boothlife #3Mppscups #autobodywork #autobodyrepair #refinisher #refinishkulture #refinishfamily #spraygun #winnipeg #carshop #repairtool #vermon #kamloops #salmonarm A special shout-out to the @luxebbq Luxe Barbeque Company for putting on a good night at the The Dream Factory Manitoba Backyard Cookout Party! We’re very proud to partner with others incredible sponsors & donors at The Dream Factory Manitoba & are even more proud that we are able to help bring Dreams to life for Manitoba’s bravest children over the years.
—
Follow us on IG - @rondexautobodysupplies
—
#canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #BBQ #backyard #dreamfactory #dreams #charity #love #family #localbusiness #winnipegbiz #manitoba #luxebbq #rondex #foodfare #delucasfinewines #dreamkids #dream We are your one stop shop for autobody shop supplies and equipment. Thank you again for sharing your beauty with us, @linwoodcustomrestoration!
—
Follow us on IG - @rondexautobodysupplies
—
#3mcollision #repair #longweekend #labourday #canada #autobodyshop #collisioncentre #custombuild #custompaint #carsofinstagram #instacar #hotrodsandmusclecars #hotrod #3Mcollision #collisionrepair #paintjob #boothlife #hotrodshop #autobodywork #autobodyrepair #refinisher #refinishkulture #refinishfamily #spraygun #winnipeg #carshop #repairtool #carrepair #victoria #since1972 #carshow